Every successful organization has clearly defined roles and responsibilities for it's people. The same should be true in the church. One of the most frustrating things for volunteers or staff is when people are unsure what is and isn't a part of their job description. As clarity is brought onto the scene so increases the efficiency and productivity. Things end up begin completed on time and fewer details are missed. The upsides are huge when creating a systematic approach to your processes. Moving from a "let's work hard and get it done" to a more systematic approach with cleared communicated expectations is wonderful.
There can be pitfalls that if you're aware of can create an unhealthy part of your culture. Some of the pitfalls happen insidiously and can erode the foundation of what you worked so hard to develop through the "let's get it done " mentality. A potential pitfall is the undermining "that's not my job" mentality. It's the mentality that says "that's not on my job description" so I don't have to worry about it. It's the thinking that says "I'll do my job and you do yours". That sounds great on the surface, but can be dangerous. Overtime people can walk through the facility recognizing problems and see issues and think "well, that's not my job".
It is true everyone should have a job, a list of things they should do. But if you're on staff or a volunteer you have a greater responsibly. It's a responsibility to make sure every guest that walks through your doors has a great experience. It's your responsibility to recognize something out of whack and either address it yourself or make the person overseeing that area away of the problem. Work through appropriate channels, but don't walk away thinking "that's not my job".
Your responsibility to ensure that every guest has a great experience trumps the "that's not my job" mentality. Your responsibility can never be abdicated because it's not your job. May we never be guilty of allowing a guest to have a poor experience because we forget the reason we created the system. The stakes are too high and if someone walks away because of something we did or did not do, we may never get another chance. Make a great experience where the gospel is preached and where they can meet Christ, that's your responsibility!!!
There can be pitfalls that if you're aware of can create an unhealthy part of your culture. Some of the pitfalls happen insidiously and can erode the foundation of what you worked so hard to develop through the "let's get it done " mentality. A potential pitfall is the undermining "that's not my job" mentality. It's the mentality that says "that's not on my job description" so I don't have to worry about it. It's the thinking that says "I'll do my job and you do yours". That sounds great on the surface, but can be dangerous. Overtime people can walk through the facility recognizing problems and see issues and think "well, that's not my job".
It is true everyone should have a job, a list of things they should do. But if you're on staff or a volunteer you have a greater responsibly. It's a responsibility to make sure every guest that walks through your doors has a great experience. It's your responsibility to recognize something out of whack and either address it yourself or make the person overseeing that area away of the problem. Work through appropriate channels, but don't walk away thinking "that's not my job".
Your responsibility to ensure that every guest has a great experience trumps the "that's not my job" mentality. Your responsibility can never be abdicated because it's not your job. May we never be guilty of allowing a guest to have a poor experience because we forget the reason we created the system. The stakes are too high and if someone walks away because of something we did or did not do, we may never get another chance. Make a great experience where the gospel is preached and where they can meet Christ, that's your responsibility!!!
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